Streamlined team communication and boosted efficiency by delivering 16 SOPs and playbooks in 2 months, reducing onboarding time and cutting redundant coordination by 40%.

🧩 Problem & Goal

The technical team at AXL lacked clear documentation on internal workflows and interdepartmental collaboration. As a result, team members often spent excessive time figuring out responsibilities and processes instead of focusing on their core tasks.

Goal: Systematize knowledge and implement standardized processes to accelerate onboarding, reduce communication overhead, and improve task execution speed.

Success metrics:

• Number of approved regulations
• Reduction of onboarding time
• Decrease in repetitive communications
• Increase in task assignment speed

🛠 Approach

Key steps:

1. Identified critical workflows and communication gaps across departments.
2. Conducted interviews with stakeholders and specialists from 5+ departments to map current processes and pain points.
3. Created process diagrams in Miro and drafted playbooks in Notion.
4. Aligned drafts with the technical team and presented them for leadership approval.
5. Built a centralized, accessible Notion knowledge base and facilitated a company-wide onboarding session.

My role: sole executor — led the entire initiative from research to delivery.

Team: myself as Project Manager + Professional Services Lead (project sponsor).

Timeline: 2 months.

Tools & tech stack: